Help Center

We'd like to make sure you have the best shopping experience.
Your Privacy & Security

Our site is encrypted ensuring your information is 100% safe. We've made shopping on FapFap extremely discreet, no mention of FapFap on your bank statement and no reference on your package.

Learn more about privacy
Payment Options

We currently accept credit cards, debit cards, EFT / direct deposit and Zapper. Once you place your order and checkout, you will directed to PayFast to securely process your payment. 

Learn more about payments
Delivery & Tracking

Your package is delivered discreetly by our couriers, Courierit. This usually happens within 2 - 3 working days after you have placed your order. A tracking number is provided for your reference.

Learn more about delivery
Returns & Refunds

Returning intimate products can be a sticky situation and at times you may request a refund. We can only hope this never happens, but here we've put together some info on how we handle this.

Learn more about returns

Contact Us

We're always happy to give you a helping hand. If you can't find what you're looking for, start up a chat on WhatsApp (click the green WhatsApp icon below) or email us on hello@fapfap.co.za
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