Frequently Asked Questions

Here's a list of questions most asked from other members.
Privacy & Security

We take great care in boxing and putting your package together. We use both recyclable plastic and brown paper to safely secure and protect the items in your package before sealing the box. If small enough, we then slip the box into a sealed, security proof courier sleeve - each with its own unique security code. Larger packages that cannot fit into these sleeves will only be shipped in the plain brown box.

No. For now, we've decided to keep your community and shop account details separate. We do however plan to integrate this at a later stage when the new community has been launched.

Always! Your privacy is extremely important to us so we respect that and will never share your details with any third party. Your personal information is completely safe with us - trust us, we know how to keep a secret ;)

Our store is encrypted ensuring your personal and financial information is 100% secure at all times. We've opted to use PayFast to process all forms of payment, be it EFT, credit / debit card or Zapper. 

Delivery

Lockdown currently affects delivery schedules. All courier companies in South Africa are under pressure with increased demand for delivery. Please expect a 4 - 5 day delay nationwide during this period.

During the week, Monday to Friday, we process orders from 09h00 to 13h00. If you have placed your order before 13h00, we will get it ready for dispatch so our couriers can collect on the very same day - usually your package will arrive the following day, if not the average wait time is 2 - 3 working days.

If you placed your order after 13h00, or over the weekend, we will process and dispatch it on the next business day. Orders received after the courier collection on a Thursday will leave on Friday and you can expect delivery on the following Monday as we do not deliver on weekends (or public holidays).

We've chosen Courierit as our delivery partner. You can expect a uniformed Courierit driver who will deliver your package discreetly to your door. Our personal experience with them has only been great and we wish the same for you.

No-Touch is a contactless delivery method. When Courierit arrives with your package, you'll receive an SMS with an OTP to your mobile number. Give this number to the driver and they will verify the delivery without signing any documents and keeping your distance.

No-Touch Contactless Delivery

You sure can. Once your package is ready for dispatch, we'll send you your tracking number to your email inbox. You will be able to track your delivery by going to Courierit's website. If you do not receive the email with your  tracking number, check your junk mail. If you still can't find it, slide into our DM's or email us to confirm whether your package has been dispatched.

Please remember that if you placed your order over a weekend, or after 13h00 during the week, it will only be dispatched on the next business day. 

Unfortunately not right now. Not only is this more expensive, it isn't always guaranteed. We really think you'll be happy with our standard delivery service.

Unfortunately we do not deliver outside of South Africa yet but we are working toward this.

Please try to be available the entire day. If you are not able to, let us know who will be receiving the package on your behalf. Courierit drivers have scheduled routes and depending on these routes, delivery can take place anytime between 08h00 - 17h00.

Courierit will always attempt to deliver to your door. If no one is home and they get no response, they will attempt to deliver again when on their next delivery schedule/route. Courierit will attempt to deliver your package three times only before it is returned to us. Packages that get returned and need to be resent will be charged for.

Remember, our packaging is 100% discreet, so you can get it delivered to any address in South Africa. It is not always realistic to expect the courier drivers to contact you via phone. Faulty intercoms and high security communities can cause some difficulties. Please make sure the necessary security people are aware of the delivery. If you have any trouble with your delivery, you can contact the couriers directly, or ask us to track and confirm your delivery for you.

It would be helpful to add any delivery notes when you checkout. See special instructions.

No, this is not possible. We exist purely online and do not have a store for you to visit.

Shopping & Ordering

It makes us happy that you clicked here :). Placing your order is super simple. Browse our collections and when you see something you love, click on it for more info. Now click the green "Add to Cart" button on the product page. You may have to select a size or colour beforehand. You can continue shopping and adding more products to your cart. Once you've chosen all your items, click the shopping cart icon on the top right of the page, and then click "Proceed to checkout."

Sometimes, you need to tell us or the couriers something important - you know, maybe your intercom hasn't been working for the last five years. Simply tell us what we need to know on the check out page - we've supplied a little box for this very purpose. If you forgot to do this, send an email with your instructions to hello@gloryhole.co.za as soon as you remember.

Click on the "Sign up to get notified when this product is back in stock" link. Our bestsellers are restocked regularly, while others may take longer - especially if we're bringing them in from overseas (this could take anywhere from six to eight weeks). So patience really is a virtue. However, if you'd like to enquire about exactly how long it'll take, feel free to drop us a line. We can also advise on great alternatives if you feel you can't wait a single day.

Yes, depending what you're wanting, we can. Send an email to hello@gloryhole.co.za with the products you want (links to these would be helpful) and we will try our best to stock these items for you.

Yes we do! If you're wanting to spoil someone lucky, head on over to our Gift Voucher page and choose an amount you'd like to load on the voucher. We've pre-loaded amounts from R250 to R3000 for you to choose from. If you'd like to buy even more, just let us know and we'll happily load more credit to the voucher.

No, we don't think this is something we will stock.

Nope. We exist purely online and do not have a store. We also all work remotely.

Payments

You can pay by debit card, credit card, EFT, Zapper or direct deposit - whichever is easiest for you. If you decide to place an order by email or phone, you'll need to pay by Zapper, EFT or direct deposit. For your security, we don't take any credit card details by phone or email. However, you can pay with your credit or debit card when you place an online order. When you're ready to place your order and checkout, you'll be directed to PayFast where you will enter your card details for secure payment processing.

We've made shopping with us super discreet. Your statements will reflect a generic name that is not linked to anything that is sexual, intimate or referencing Gloryhole in anyway.

If you decide to pay by credit card or Zapper, there is no need to send us confirmation of payment as this happens automatically. If you are paying by EFT or direct deposit, please email your payment confirmation t to hello@gloryhole.co.za. If we do not receive your confirmation we will wait until we receive notifcation that your payment has cleared and reflects on our bank statement (this could take up to 3 working days).

We don't offer this as a payment option. Before we dispatch your package, we need to have your money in our bank account.

Yes, all prices include tax. We don't hide any charges. The price you see, is what you pay.

Product Reviews

You need to log into your shopping account to leave a review. If you are not logged in, please log in first, and then go to the product you would like to review. Scroll down until you see Reviews, now click the "Write Review" button. FIll in your name, email, give your product a star rating, title your review and write in your comments.

Your identity is always protected - unless you have an open community profile and willingly post reviews on the community or on other social platforms. We collect your email address so that we can reach out to you if we have any questions or concerns regarding your review. Nobody else can see your real name, so feel free to use a nickname or your community username. And as always, we will keep all your details absolutely private and confidential.

Here are some tips for keeping your reviews valuable to the community. Please be honest, fair and do not use any crude language that might upset others. Maintain your discreet identity! Don't include phone numbers, addresses, URLs or emails in your review. Don't be mean. If you disagree with another reviewer, feel free to say so, but be constructive, not critical. We won’t allow any advertising, linking or spam content. We like helpful feedback or product tips as well, so feel free to include relevant ones in your review!

Returns & Refunds

We sell intimate products which are used for, well, you know, intimate things! Just like your local clothes retailer won't take back used underwear, we are also unable to refund items unless they're faulty or damaged during shipping. This is really for your protection. Let's explain why: Many of our sex toys, adult products and lingerie are shipped in the usual high quality, professional packaging. However, it is often impossible to tell if it has been opened, used or tampered with. We will therefore not risk our health and safety standards by accepting returned goods - regardless of whether or not a claim states that the product has not been used. If we then trusted such a false claim, in all fairness, we could then put the "unused" product back on our shelves to be re-sold. Not good for the customer who purchases these "unused" goods. We don't think this is acceptable business practice, and we are sure you would agree. Most of our toys come with a one-year manufacturers' warranty, giving you peace of mind.

Yes! We will most definitely replace any defective toy within one year of purchase. If your toy is faulty within 1 month of purchase, we will send another one and collect the faulty one immediately. Please DM or email us to let us know as soon as your toy gives any problems, and we will get it sorted for you ASAP!

If the parcel is still on the way to you, or it has just arrived but you haven’t opened it yet, you can return the products for a credit voucher or refund. We will charge a 15% handling fee at our discretion. We cannot accept returns on any items that have been removed from their packaging, unless they are damaged or faulty.

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