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Lockdown currently affects delivery schedules. All courier companies in South Africa are under pressure with increased demand for delivery. Please expect a 4 - 5 day delay nationwide during this period.
During the week, Monday to Friday, we process orders from 09h00 to 13h00. If you have placed your order before 13h00, we will get it ready for dispatch so our couriers can collect on the very same day - usually your package will arrive the following day, if not the average wait time is 2 - 3 working days.
If you placed your order after 13h00, or over the weekend, we will process and dispatch it on the next business day. Orders received after the courier collection on a Thursday will leave on Friday and you can expect delivery on the following Monday as we do not deliver on weekends (or public holidays).
We take great care in boxing and putting your package together. We use both recyclable plastic and brown paper to safely secure and protect the items in your package before sealing the box. If small enough, we then slip the box into a sealed, security proof courier sleeve - each with its own unique security code. Larger packages that cannot fit into these sleeves will only be shipped in the plain brown box.
We've chosen Courierit as our delivery partner. You can expect a uniformed Courierit driver who will deliver your package discreetly to your door. Our personal experience with them has only been great and we wish the same for you.
No-Touch is a contactless delivery method. When Courierit arrives with your package, you'll receive an SMS with an OTP to your mobile number. Give this number to the driver and they will verify the delivery without signing any documents and keeping your distance.
Door to Door Delivery
Please try to be available the entire day. If you are not able to, let us know who will be receiving the package on your behalf. Courierit drivers have scheduled routes and depending on these routes, delivery can take place anytime between 08h00 - 17h00.
Courierit will always attempt to deliver to your door. If no one is home and they get no response, they will attempt to deliver again when on their next delivery schedule/route. Courierit will attempt to deliver your package three times only before it is returned to us. Packages that get returned and need to be resent will be charged for.
Remember, our packaging is 100% discreet, so you can get it delivered to any address in South Africa. It is not always realistic to expect the courier drivers to contact you via phone. Faulty intercoms and high security communities can cause some difficulties. Please make sure the necessary security people are aware of the delivery. If you have any trouble with your delivery, you can contact the couriers directly, or ask us to track and confirm your delivery for you.
It would be helpful add any delivery notes when you checkout.
This isn't something we offer at the moment. We think you'll be happy with our standard delivery service.
Delivery Outside South Africa
Also something we do not currently offer but are working towards.